Privacy Policy
We believe transparency about data practices shouldn't require a law degree. Here's how we handle your personal information at Nrivosyne Velconto.
Who We Are
Nrivosyne Velconto operates as a professional floral composition service based in Azerbaijan. We create seasonal arrangements for businesses and special events throughout the region. This policy explains how we collect, use, and protect information when you visit our website or use our services.
Information We Collect
How We Use Your Information
We use the information you provide to deliver our floral services effectively and improve your experience with us. This includes processing your orders, coordinating deliveries, sending updates about your arrangements, and responding to your questions.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Order Processing | Contact info, delivery address, arrangement preferences | Contract fulfillment |
| Customer Support | Contact info, order history, communication records | Legitimate business interest |
| Service Improvement | Website analytics, feedback, preferences | Legitimate business interest |
Data Sharing and Storage
We don't sell your personal information to third parties. However, we do share limited information with trusted partners who help us deliver our services.
Our Service Partners
Delivery services receive your name, phone number, and address to complete flower deliveries. Payment processors handle transaction details securely. Local suppliers may receive general order information to fulfill special arrangements. All partners are required to protect your data and use it only for the intended service.
Your information is stored on secure servers located in Azerbaijan and complies with local data protection regulations. We use encryption for sensitive data and regularly update our security measures to protect against unauthorized access.
Your Rights
Under Azerbaijan data protection laws, you have several rights regarding your personal information. You can exercise these rights by contacting us directly.
Cookies and Tracking
Our website uses cookies to remember your preferences and analyze site traffic. Essential cookies keep the site functioning properly, while analytics cookies help us understand which pages are most useful to visitors. You can adjust cookie settings in your browser, though some features may not work properly if essential cookies are disabled.
Data Retention
We keep your personal information only as long as necessary for the purposes outlined in this policy. Order information is retained for three years after delivery for warranty and customer service purposes. Marketing communications data is kept until you unsubscribe. Website analytics data is anonymized after 18 months.
Automatic Deletion
We automatically delete expired customer accounts, old communication records, and unnecessary backup data according to our established schedules. If you haven't interacted with us for over two years, we'll send a reminder email before permanently removing your information from our active systems.
International Data Transfers
Occasionally, we may need to transfer your information outside Azerbaijan for payment processing or cloud storage services. When this happens, we ensure adequate protection through contractual agreements or by working only with services that provide equivalent data protection standards.
Security Measures
We protect your information through multiple layers of security including encrypted data transmission, secure servers, regular backups, and limited employee access to personal data. Our team receives regular training on data protection practices, and we conduct periodic security audits to identify potential improvements.
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. Significant changes will be communicated through email or prominent website notices at least 30 days before taking effect. Minor updates will be posted here with a new effective date.
Children's Privacy
Our services are designed for adults placing orders for floral arrangements. We don't knowingly collect personal information from children under 16. If we discover we've inadvertently collected such information, we'll delete it promptly and discontinue any related marketing communications.
Questions About Your Privacy
If you have questions about this privacy policy or want to exercise your data rights, we're here to help.
Email: support@finao.it.com
Phone: +994552247411
Address: A, Ucar şeheri 20 yanvar küçesi 17, Azerbaijan
We'll respond to privacy inquiries within 72 hours during business days.